Terms of service

Welcome to HeatGrip. These Terms of Service govern your access to and use of our website, products, services, and related features.

Throughout these Terms, “we,” “us,” and “our” refer to HeatGrip. By accessing our website or purchasing from us, you agree to these Terms of Service and any additional policies referenced on our website.

1. Online Store Terms

By using our website, you represent that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity and appropriate authorization to use our services.

You may not use our products or services for unlawful purposes or violate applicable laws in connection with your use of our website.

2. Products and Services

We make reasonable efforts to display product descriptions, images, colors, specifications, and other information accurately.

However, the appearance of colors may vary depending on your device or display settings. Minor variations in appearance, dimensions, or packaging may also occur where they do not materially affect the product's intended functionality.

We reserve the right to modify or discontinue products and services, subject to applicable law.

3. Pricing

Prices displayed on our website are subject to change without notice unless otherwise required by applicable law.

The price applicable to your purchase will be the price presented during checkout, subject to any applicable discounts, taxes, duties, or other charges clearly disclosed as part of the transaction.

4. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including cases involving suspected fraud, unauthorized transactions, obvious pricing errors, product unavailability, or violations of these Terms.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Billing and Account Information

You agree to provide current, complete, and accurate information when making a purchase.

You are responsible for ensuring that your shipping address, billing information, email address, and other order details are correct before completing checkout.

6. Shipping

HeatGrip offers free worldwide shipping.

Estimated delivery is generally 7–10 days. Delivery estimates are not guaranteed and may be affected by customs, carriers, public holidays, weather conditions, local delivery disruptions, or circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

We provide free returns for eligible purchases when customers follow the return procedure provided by our support team.

8. Proper Product Use

Products should be used only for their intended purpose and according to any instructions, warnings, or limitations supplied with the product.

Heat-resistant kitchen products should always be used with appropriate care around hot cookware, ovens, open flames, heating elements, steam, and other heat sources.

Heat resistance does not mean that a product is fireproof or suitable for unlimited exposure to extreme temperatures.

9. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and e-commerce technology providers.

Third-party services may be subject to their own terms and privacy practices.

10. Intellectual Property

Unless otherwise stated, the HeatGrip name, branding, website content, graphics, text, and other original materials are owned by or licensed to HeatGrip and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.

11. Prohibited Uses

You may not use our website to engage in fraud, distribute malicious software, interfere with website security, collect information unlawfully, impersonate another person, infringe intellectual property rights, or engage in conduct prohibited by applicable law.

12. Disclaimer

We make reasonable efforts to maintain accurate and reliable website information. Except where prohibited by law, our services are provided subject to applicable limitations and disclaimers.

Nothing in these Terms excludes warranties, guarantees, remedies, or consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, HeatGrip will not be responsible for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.

14. Indemnification

To the extent permitted by law, you agree to indemnify HeatGrip against claims or losses resulting from your unlawful use of our website or material breach of these Terms.

15. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.