Refund policy

Return & Refund Policy

Last Updated: August 18, 2026

At HeatGrip, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect items, and order-related concerns.

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days from the date your order is delivered.

Eligible returns are free of charge when processed according to the return instructions provided by our customer support team.

To begin a return, please contact:

Email: support@heatgrip.space

Please include your order number, the email address associated with your order, and a brief explanation of your return request.

2. Return Eligibility

To qualify for a return, the product should generally:

Be returned within 30 days of delivery.
Be in substantially the same condition in which it was received.
Include, where reasonably possible, its original packaging and included accessories.
Be accompanied by proof of purchase or sufficient order information.

For hygiene and safety reasons, products that have been extensively used, intentionally damaged, altered, or contaminated may not qualify for a return unless the product was defective when received.

Your statutory consumer rights, where applicable, are not affected by this policy.

3. Free Returns

HeatGrip covers the cost of eligible returns approved under this policy.

Please contact us before sending any product back. Returns sent without authorization or to an address other than the return location provided by our customer service team may experience processing delays.

4. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@heatgrip.space.

Please provide your order number and, when appropriate, photographs showing the issue. This information allows our team to evaluate the situation and offer an appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or another suitable solution.

5. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method used for the purchase.

Although we process approved refunds promptly, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving your order in accordance with this policy.

7. Exchanges

If you would like a different product, color, or variation, please contact our customer support team. Depending on product availability and the circumstances of your request, we will advise you regarding the available options.

8. Late or Missing Refunds

If you have received confirmation that a refund was issued but have not yet received the funds, please first check with your bank, credit card provider, or payment service.

If the expected processing period has passed and your refund is still missing, contact us at support@heatgrip.space.