Shipping policy

Thank you for shopping with HeatGrip. We aim to provide a straightforward and dependable delivery experience for customers worldwide.

1. Free Worldwide Shipping

HeatGrip provides FREE SHIPPING WORLDWIDE on all orders.

There is no minimum purchase amount required to qualify for standard free shipping unless otherwise stated during a specific promotion.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The estimated delivery period begins after the order has been successfully processed for shipment.

Please note that delivery times are estimates rather than guarantees.

3. Order Processing

Orders are reviewed and prepared before shipment. During periods of unusually high demand, promotional events, public holidays, or other exceptional circumstances, processing may require additional time.

Once your order has shipped, tracking information may be provided where available.

4. International Shipping

We ship to destinations worldwide.

International orders may be subject to customs procedures or import requirements established by the destination country. Customs processing can occasionally cause delays outside our reasonable control.

Customers are responsible for ensuring that products ordered from HeatGrip can legally be imported into their destination country.

5. Customs, Duties, and Taxes

Depending on your destination and applicable local regulations, an international shipment may be subject to import duties, taxes, customs charges, or similar government-imposed fees.

Where these charges are not collected during checkout, they may be assessed by local authorities or carriers and may be the customer's responsibility unless applicable law requires otherwise.

6. Shipping Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please review your name, street address, apartment or unit number, city, postal code, country, and contact information carefully before completing your purchase.

If you discover an error after ordering, contact support@heatgrip.space as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.

7. Tracking

When tracking is available for your shipment, tracking information may be sent to the email address associated with your order.

Tracking information can sometimes take additional time to update after a shipment has been transferred to the carrier.

8. Delivery Delays

Although most orders are expected to arrive within the stated timeframe, occasional delays may occur because of:

  • Customs inspections or processing.
  • Severe weather or natural events.
  • Public holidays.
  • Carrier disruptions.
  • High-volume shopping periods.
  • Incorrect or incomplete delivery information.
  • Local postal service delays.
  • Other circumstances outside our reasonable control.

If your shipment appears significantly delayed, contact our support team for assistance.

9. Lost or Damaged Shipments

If your order arrives damaged or you believe it has been lost during transit, contact us at support@heatgrip.space with your order information.

We will review the circumstances and work with you toward an appropriate resolution.

10. Contact Us

For shipping assistance:

HeatGrip
2002-499 Pacific St
Vancouver, BC V6B 0N4
Canada

Email: support@heatgrip.space
Phone: (604) 721-5175