Contact Us

Thank you for visiting HeatGrip. Our customer support team is here to assist you with questions about our products, orders, shipping, returns, refunds, or your shopping experience.

Customer Support

For general questions or assistance, please contact us using the details below:

Email: support@heatgrip.space
Phone: (604) 721-5175

Mailing Address:
HeatGrip
2002-499 Pacific St
Vancouver, BC V6B 0N4
Canada

Order Support

If you are contacting us regarding an existing order, please include your order number and the email address used when placing your order. Providing this information helps us locate your purchase and assist you more efficiently.

Returns & Refunds

We offer free returns and refunds for eligible purchases within 30 days in accordance with our Return & Refund Policy.

If you need assistance with a return, please contact us at support@heatgrip.space before returning your item. Our support team will provide the appropriate return instructions.

Shipping Questions

HeatGrip provides free worldwide shipping, with estimated delivery generally taking 7–10 days.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather, public holidays, or other circumstances outside our reasonable control.

We appreciate your business and look forward to assisting you.

HeatGrip Customer Support
support@heatgrip.space
(604) 721-5175